At Chartology.ai, we are committed to providing high-quality digital products and services. Please read our refund policy carefully before making a purchase.

1. Nature of Digital Products

• • All products and services offered by Chartology.ai are digital in nature.

  • Once a product is accessed, downloaded, or delivered, it cannot be returned.

  • Therefore, all sales are final.

2. No Refund Policy (General Rule)

• • Payments made for data feeds, indicators, tools, subscriptions, or any services are:

    • Non-refundable

    • Non-adjustable

    • Non-transferable

  • This applies under all normal circumstances.

3. Exception – Technical Issues

• • A refund may only be considered if:

    • There is a genuine technical issue, and

    • Our support team is unable to resolve it.

  • This applies only within the first month of a new subscription.

  • In such cases, only that month’s fee will be refunded.

4. Eligible Refund Cases

Refunds may be considered only if:

• • • • The product/service was not delivered, or

      • A major unresolved technical issue persists despite support efforts.

5. Non-Eligible Refund Cases

Refunds will not be provided for:

• • • • Change of mind

      • “Product is not suitable for me”

      • Lack of knowledge or understanding

      • Trading losses or market conditions

      • Compatibility issues not specified beforehand

      • Personal expectations not met

6. Subscription Policy

• • All services are offered on a subscription basis.

  • Minimum subscription period: 1 month.

  • Users are advised to research thoroughly before purchasing.

  • We are happy to assist with pre-purchase queries.

7. Refund Request Process

• • To request a refund, users must:

    • Email us at support@chartology.ai

    • Provide complete details of the issue

  • Requests must be made within a reasonable timeframe.

8. Final Decision

• • All refund requests are subject to review.

  • The final decision rests solely with Chartology.ai.

  • Chartology.ai reserves the right to approve or reject any request.

9. User Responsibility

• • By purchasing our products/services, you acknowledge that:

    • You understand the non-refundable nature of digital products

    • You have evaluated the product before purchase